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Team Leader – Temporary Entry Team (LE5)

The Visa Office of the Australian Consulate-General in Shanghai is seeking applications from suitably qualified candidates for the position:

- Team Leader (LE5).

About the Department of Home Affairs

The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia’s national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.

Immigration Programs Division delivers the permanent migration and temporary visa programs to maximise the long-term economic and social benefits to Australia across the Skilled, Family and Refugee, and Humanitarian visa programs as well as through Temporary entry to support tourism, education, and international relations.

About the Position

The key responsibilities of the position include, but are not limited to:

Roles & Responsibilities:

  1. 1. Supervise and manage a team of staff responsible for delivering objectives against a visa program, including managing performance, providing feedback, identifying and addressing training needs, delivering training and implementing workflow strategies.

  2. 2. Organise and monitor the team’s workload effectively, ensuring that service level standards and program targets are met, while maintaining a strong focus on client service, and initiating work practice improvements as necessary.

  3. 3. Manage complex or escalated cases in accordance with agreed standard operating procedures.

  4. 4. Lead policy discussions and the development of new procedures and processing guidelines.

  5. 5. Develop section work plans to meet operational objectives, determining the allocation of resources and approving new work practice improvements, in consultation with supervisors,

  6. 6. Lead quality assurance/ control exercises within the quality assurance framework, in consultation with supervisors.

  7. 7. Assist the LE6 Program Manager to monitor and report on team performance.

  8. 8. Build and maintain relationships with a broad range of internal and external stakeholders, including community organisations, senior and middle management, government officials, private sector representatives, international and regional organisations. Represent the work area at meetings as required.

  9. 9. Lead the implementation of organisational changes affecting the office, with the support of supervisors.

  10. 10. Contribute to management activities, which seek to meet the broader strategic aims of the Department.

The successful applicant will meet the following selection criteria:

  1. 1. Capacity to quickly become proficient in High Commission and Home Affairs systems, programs and policies.

  2. 2. Demonstrated ability to lead, support and supervise team members, fostering a cooperative and flexible team environment.   Strong ability to manage team performance, including supporting team members to achieve outputs and goals and identifying opportunities to improve performance.

  3. 3. Proven ability to manage own and team’s workloads, meet deadlines, apply judgement to prioritise responsibilities and duties, and respond flexibly to changing priorities.

  4. 4. Excellent written and oral English language skills and fluency in Mandarin, including communicating with internal and external stakeholders, and relevant experience such as writing reports and analysis, training or guidance material and translating and interpreting between languages.

  5. 5. Demonstrated ability to implement and manage organisational change, apply initiative and flexibility, and willingness to promote and pursue continuous improvement in the organisation.

  6. 6. Proficiency with personal computer based software applications, including Microsoft Office suite,

The above position is open to Chinese and Australian nationals.

Australian nationals must be able to obtain Chinese work visa and residence permit to be able to enter and remain in China to work for the Consulate. The Australian Consulate General Shanghai does not provide relocation assistance and any costs associated with taking up the position would be the responsibility of the successful candidate.

The successful applicant will be offered an initial fixed term contract of 12 months with the possibility for extension and are subject to a probationary period.

The annual basic salary for this position is CNY 216,219 plus the employer’s social security contributions. Where the successful candidate is an Australian national, he/she will receive an allowance in lieu of the employer’s social security contributions. Australian Superannuation Guarantee Contribution (SGC) will be deducted from the allowance for an Australian tax resident.

Your application, written in English, addressed in the title ‘Application for Team Leader + your name’ must include:

  • A one page pitch of no more than 1000 words outlining how your skills, experience and qualifications make you the best person for the job;

  • Curriculum vitae including your nationality and country of residency. If you are an Australian citizen in China, please advise your Chinese visa category.

  • Contact details for two work-related referees (at least one should be your current or recent supervisor)

Applications and inquiries should be emailed to Closing date for applications is 17:00pm, Tuesday, 4 July 2023.  Please consider your application unsuccessful if you have not received any contact within four weeks from the closing date.

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